Some people view an interim leader as a stop gap between an outgoing revenue cycle leader and the next leader to fill the permanent role; someone to manage the day-to-day and maintain performance. We would contend that, in the Revenue Cycle space, interim leaders should also have the experience and skillsets needed to rapidly identify and execute changes to improve performance. Despite the need for interims to drive value, many times interim revenue cycle [...]
About Andrew JacobsenAndrew is a Principal at Pinnacle Healthcare Advisors. He has 15+ years of experience driving revenue cycle transformation through end-to-end consulting engagements and interim leadership. Click here to meet the other members of the Pinnacle Leadership Team
Price transparency has become a major topic of discussion within healthcare. To offer greater transparency, healthcare providers can use products to automatically estimate a patient’s liability prior to service. However, the accuracy of the estimate is what truly provides transparency and allows patients to make informed decisions.
15-20 years ago, the cash posting unit of a hospital was one of the larger units within the business office. Lots of man hours were needed each day to organize and manually post paper checks/remits from the wide variety of payers in the marketplace. Staff in these positions had to understand how the keystrokes they completed impacted the remaining accounts receivable after a payment was posted, along with the many differences in [...]
Three Keys to Outsourcing Success In our last newsletter, we introduced the blog series: Why AR Outsourcing Fails and How to Avoid Common Pitfalls. We introduced two primary dangers with outsourcing arrangements: Hospitals that outsource frequently relinquish full control to the vendor and end up in an “out of sight out of mind” situation Vendors many times interpret “silence” from the hospital as positive reinforcement for the program they have implemented There [...]
Your internal self-pay team can’t handle the increasing volume of calls. You’re aged insurance accounts receivable (AR) continues to increase. Or maybe your internal resources just don’t have the necessary expertise (or time) to work a specialty population like out-of-state Medicaid or third-party liability. Any of these scenarios can cause you to start down the path of outsourcing a revenue cycle function or segment of your AR. This is a process that [...]