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Brian Felland

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Brian Felland

About Brian Felland

Brian is a Principal at Pinnacle Healthcare Advisors. He has over 15 years of experience providing technical, functional, and leadership expertise in all areas of revenue cycle operations. Click here to meet the other members of the Pinnacle Leadership Team

Kicking the Tires on Vendor Management: The Basic Questions to Ask

2020-08-19T08:40:44-04:00

Vendors are an integral part of every revenue cycle solution. From software/technology to outsourcing/AR management – and everything in between. In an ideal world – vendors would run autonomously and produce expected results without management or oversight. Unfortunately, this is not the case – and if not managed effectively, can end up being costly from several angles: resources and time, patient satisfaction / customer service, and financial performance. While vendor management is a [...]

Kicking the Tires on Vendor Management: The Basic Questions to Ask2020-08-19T08:40:44-04:00

Black Holes the Watchlist Doesn’t Even Know About

2020-08-19T16:58:26-04:00

What’s more dangerous than a black hole of accounts not assigned for anyone to work? A population of accounts that appear as if they are assigned, but are not being managed at all. This is what we call an “invisible black hole”. This might seem like a rare or abstract concept, but these are actually easier to create than one might think, and the more complex the system – the more likely [...]

Black Holes the Watchlist Doesn’t Even Know About2020-08-19T16:58:26-04:00
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