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About Todd Hakala

Todd is a Principal at Pinnacle Healthcare Advisors. He has 20+ years leading revenue cycle transformation efforts that have contributed to millions of dollars of bottom line and cash flow improvement. Click here to meet the other members of the Pinnacle Leadership Team

Client Testimonial – Christus Health


Client Testimonial – Christus Health "I initially engaged with Pinnacle for an interim leader for our CHRISTUS® Trinity Mother Frances Ministry, an integrated health system in Northeast Texas that is responsible for over $1 billion of annual cash collections.  They provided a resource that was able to manage the very large, complex and fast-paced  daily operations while concurrently taking a consultative approach to driving key metric improvement.  That included developing an accounts [...]

Client Testimonial – Christus Health2020-09-29T09:22:52-04:00

Getting in Front of the Self-Pay Trend in 2018


There’s no denying that self-pay (SP) is on the rise. It’s a clearly established trend. If you are looking to improve your facility’s financial performance, then the SP category must be a significant part of your revenue cycle focus. Here is a quick snapshot of the trends, some levers you can pull to drive improved performance, and some questions you should ask to determine the size of your SP collections improvement opportunity. [...]

Getting in Front of the Self-Pay Trend in 20182020-08-19T08:55:56-04:00

Case Study – Randolph Health


Building a Best Practice Hospital Revenue Cycle The Challenge The unemployment and poverty rates in Randolph County, North Carolina, exceed both state and national levels, contributing to an unusually large number of uninsured patients in Randolph Hospital’s service area. Additionally, the hospital was challenged with declining volumes and numerous internal system/process issues that caused inconsistent cash flow and a significant backlog in accounts receivable. These factors contributed to operating losses, creating [...]

Case Study – Randolph Health2020-10-09T16:11:21-04:00
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