Andrew has approximately 15 years of experience assisting hospitals and health systems with identifying and implementing revenue cycle enhancements that have led to significant improvements in net revenue, cash flow, and key revenue cycle metric performance.  Over the past several years, Andrew has been responsible for overseeing revenue cycle process improvement engagements at community hospitals, tertiary medical centers, and multi-hospital systems across the country.

Andrew has vast technical expertise and leadership experience in all areas of the revenue cycle including patient access, health information management, patient financial services, and vendor management.  Prior to joining Pinnacle, Andrew was a project manager at a large healthcare consulting firm where he oversaw revenue cycle transformation projects and contributed to methodology development.  Representative examples of Andrew’s experience include:

• While acting as the interim VP of Revenue Cycle at west coast based health system on the Cerner platform, led the buildout of a redesigned revenue cycle organization structure and established core metric and accountability measures for critical revenue cycle functions.
• Co-led a comprehensive revenue cycle engagement at a hospital in North Carolina that resulted in $6 million of annual income statement and significant key metric improvement
• While acting as the interim Patient Financial Services Director, led a business office redesign project at a multi-hospital system in Georgia including implementation of Epic health information system, key process improvements, design/implementation of an accounts receivable coverage strategy, unbilled/billed AR reductions, implementation of metric reporting, and re-implementation of revenue cycle vendors
• Managed the patient access portion of an engagement at a large multi-hospital system in Minnesota which included implementing a new pre-registration unit, improved eligibility / authorization / financial counseling workflows and reporting, and enhanced point of service (POS) cash collections, resulting in a 30% decrease in patient access related denials and significantly improved Medicaid conversions and POS cash collections
• Managed the revenue cycle portion of an Epic health information system design, install, and conversion project in Oregon which included developing best practice revenue cycle workflows and reporting
• Led the design and implementation of a pre-service insurance verification, auth management, pre-registration, and pre-service collections department with the goal of reducing auth related denials, expanding scope of centralized covered services, and improving pre/POS collections.  In addition, automated workdrivers were implemented and key metric reporting was developed to monitor improvement.  Results include a 25% reduction in auth related denials and a 75% increase in pre/POS collections.
• Led the patient access and patient accounting portions of a revenue cycle transformation project at a health system in Hawaii which resulted in reduced days in AR, increased POS cash collections, and improved cash flow

Andrew’s Approach to Transformation

Andrew’s educational background in Psychology at UC San Diego, with their institutional focus on education and public service, positions him uniquely to navigate the intricacies of organizational transformation in the highly complex healthcare revenue cycle environment.

Andrew is a problem solver and a developer of people, and he drives positive change by building strong, open relationships at the individual level and across the organization.

Certifications & Professional Memberships

• Healthcare Financial Management Association

Education

• Bachelor of Arts in Psychology and History, University of California at San Diego